![]() However, businesses should note that while the solution is generally quite affordable, lots of features (including predictive and progressive dialers) come at a premium, bumping up the price of the service overall. In addition, it has an impressive suite of features and a large app gallery, which lends itself to call centers with extensive or complex needs.ĭue to its versatility, 24/7 help options, and reasonably priced plans, we think it's the #1 call center software out there. This makes it a great option for businesses using call center software for the first time. ![]() RingCentral Contact Center is an omnichannel solution that allows customers to reach out to you in a number of ways, including live chat tools, voice calls, social media, emails, and SMSes.Īccording to our research, RingCentral's customer support options scores 5/5, and it's also one of the easiest platforms to use on this list. RingCentral is best known for producing industry-leading VoIP solutions, but the provider offers a very competitive call center software package as well. You can also use our free comparison tool to receive custom telephone system quotes for your exact requirements. To help, we've ranked and reviewed the top call center phone systems, below. However, it can be hard for businesses to pin down a solution that aligns with their specific needs. ![]() From basic softphone and call center features to advanced analytics and IVR, the software makes light work out of managing calls, leaving agents with more time to tend to customer queries. Whether you’re managing a team of five or 500, call center phone systems help businesses to streamline communication with their customers in the most affordable way possible. If you’re after a slightly more affordable option, Aircall is another stellar choice that’s kitted out with advanced interactive voice response (IVR) technology. It offers a range of advanced features, like omnichannel routing and real-time analytics, as well as plentiful optional add-ons, making it a safe bet for small and large businesses alike. If you’re after versatile and reliable call center software, our research suggests RingCentral is the best option out there. ![]()
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